Texas Association of Community Health Centers, Inc. (TACHC)
Scope of Work
The Texas Association of Community Health Centers, Inc. (TACHC) seeks a curriculum specialist with expertise in instructional design to review and redesign the TACHC Optimizing Comprehensive Clinical Care Learning Program (OC3) learning experience. TACHC desires completion of all deliverables by the end of Q4 2021. For any questions or concerns, please reach out to Cassie Caravello at firstname.lastname@example.org. Proposals must be submitted by 8:00 PM Central Time on September 30th, 2021 for consideration.
About TACHC & OC3
TACHC is a private, non-profit membership association that represents Texas safety-net health care providers. TACHC is the federally-designated Primary Care Association (PCA) and Health Center Controlled Network (HCCN) for the state and links federal, state, and local entities providing health care for Texas’ most vulnerable populations.
TACHC members include community health centers (CHCs), federally-designated migrant, public housing and homeless health care centers, health center networks, and other providers who strive to meet the health care needs of the uninsured and underserved. Members operate in Texas’s urban, rural, and frontier areas with annual budgets ranging from $600,000 to over $50 million. In 2020, Texas community health centers served over 1.6 million patients.
TACHC assists CHCs in providing high-quality health care and addresses the specific needs of administrators, clinicians, boards of directors, outreach workers, and other health center staff. We offer a wide variety of services specifically targeted at meeting the needs of Texas CHCs in policy, advocacy, administration, information technology, quality improvement, and clinical care, including integrated behavioral health and dental services, among others.
The OC3 Learning Program began in 2005 to support CHCs in practice transformation, with a strong focus on removing unnecessary delays for patients, redesigning the clinical care system to maximize efficiencies, and improveing health outcomes. Upon completion of the program, participants are able to apply and institutionalize quality improvement strategies to increase access, efficiencies, and quality of care in their health centers. These principles are applied to chronic disease management in the CHC setting. While tracking and improving diabetes clinical outcomes is the current focus, the OC3 model can be applied to improvement in the context of other chronic conditions as well.
The OC3 Program is delivered through a 12-18-month learning year to CHC staff participants from 10-15 health centers, trained as a cohort. Each CHC team is comprised of executive leaders, clinicians, administrators, and front-line staff, who develop the skills needed to lead quality improvement efforts within their organizations. The program curriculum currently consists of five separate multi-day learning sessions, monthly webcasts, and monthly team coaching calls. OC3 Faculty (TACHC internal and external subject matter experts) coach OC3 CHC teams with two primary goals: 1) to transmit knowledge and apply OC3 principles to support teams in their quality improvement journeys, and 2) to apply a train-the-trainer model to help participants spread the model as a team within their respective CHCs.
While the learning program has evolved tremendously since its inception, OC3 underwent an evaluation in 2019, leading to several structural modifications – OC3 is currently in the second year of a 4-year implementation period funded by a private foundation. Three significant changes currently in progress at TACHC include: 1) a curriculum review and redesign that will allow OC3 to leverage newer learning modalities in an effective and meaningful way for participants to learn and apply the OC3 principles, as described in this RFP, 2) the implementation of a Learning Management System, or LMS (Docebo), for blended learning capabilities, and 3) OC3 Faculty training to increase the skills of coaches in applying adult learning principles and leveraging technology to engage participants, particularly in virtual spaces.
As part of the curriculum redesign and development of the enhanced OC3 program, TACHC is collaborating with several teams to lend their expertise and align efforts, including OC3 faculty and subject-matter-experts, an LMS implementation team, an LMS educational architect (for content creation), and external evaluators. The curriculum specialist selected for the present proposal will work in tandem with these partners, providing input and working towards alignment.
As a critical part of this programmatic redesign, TACHC seeks a curriculum specialist with substantial experience in instructional design to 1) review and assess the current OC3 curriculum and program delivery design, and 2) rewrite and redesign the current curriculum, applying an evidence-based instructional design model to the OC3 Learning Program. The curriculum specialist will work directly with TACHC-selected OC3 subject matter experts in a collaborative manner to ensure core concepts of the program are retained and insight from past experience with CHCs is provided.
The final curriculum and program delivery revision will provide a macro-level overview of program activities for content delivery and serve as a practical roadmap for training participants to meet OC3 program goals. The scope of the project will include:
- Improving alignment to core content of activities, sequencing, and learning objectives to reach program goals;
- Recommending an evidence-based blended learning approach
- Considers adult-learning principals,
- Improves the learning experience,
- Meets the needs of learners with varied experience and knowledge-levels,
- Promotes sustained behavior change, and
- Leverages technology (Docebo LMS and other multimedia tools);
- Collaborating with the program’s evaluation consultant on formative and summative assessments for participants;
- Providing input to the program’s evaluation consultant on gauging participants’ learning needs, and measuring the efficacy of the learning program;
- Offering guidance on optimum use of enhanced OC3 program resources, including technology and learner seat time;
- Providing a framework to integrate any future program updates as components of the program.
To Submit a Proposal
Introduction to your company, noting industries serviced and clients that may be of interest to TACHC (i.e., universities and other academic institutions, non-profit organizations, healthcare organizations and/or associations, etc.);
A project proposal that includes a timeline and budget;
Description of the staff from your company who will carry out the proposed project;
An example of a similar project your company has completed in the past and three references that TACHC may contact to discuss experience with your services.
Please submit all requested components via e-mail to Cassie Caravello
(email@example.com) by 8pm Central Time on September 30th, 2021.
TACHC reserves the right to: (1) reject any or all bids and discontinue the bidding process without obligation or liability to any vendor; (2) waive any defect, irregularity, or informality in any bid; (3) accept a bid other than the lowest‐priced bid; (4) award a contract on the basis of initial bids received without discussions or requests for best and final bids; (5) request additional information or clarification from bids; (6) request best and final bids from any or all vendors; (7) accept bids from one or more vendors; (8) not award more than one contract; (9) not award any contract; and (10) retain the copyrights to all materials developed under this proposal; and (11) desires to obtain the rights for distribution to Texas health centers from any vendor on relevant existing materials.
Bids must be valid and proposed fees must be firm for 60 days.
Compensation will not be provided to vendors for any expenses that they incur as part of the bidding process, including but not limited to expenses incurred in preparing bids, providing demonstrations, responding to inquiries, or participating in teleconference meetings. Vendors submit bids at their own risk and expense.
All vendors are expected to carefully examine the bid documents. Any ambiguities or inconsistencies should be brought to the attention of TACHC. It is the responsibility of an interested vendor to obtain clarification of any information contained herein that is not fully understood, in writing.
Any vendor, by and through the submission of a bid, agrees to be held responsible for: (1) referencing all material; (2) becoming familiar with the nature and scope of the services required by TACHC; and (3) identifying any local conditions, administrative rules, or other factors that may impact the timeline for completion of the services.
Any vendor, by and through the submission of a bid, guarantees the organization and staff members: (1) are not presently debarred, suspended, proposed for debarment, or declared ineligible for the award of contracts by any Federal agency; (2) have not, within a three‐year period preceding this offer, been convicted of or had a civil judgment rendered against them for: commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public (Federal, state, or local) contract or sub‐contract; violation of Federal or state antitrust statutes relating to the submission of offers; or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, tax evasion, or receiving stolen property); (3) are not presently indicted for, or otherwise criminally or civilly charged by a governmental entity with, commission of any of the offenses enumerated above; and; (4) have not, within a three‐year period preceding this offer, had one or more contracts terminated for default by any Federal agency.
Any vendor must keep all TACHC and health center information received confidential and secure, including, but not limited to, financial, quality, and demographic data.
Bids will be kept confidential during the review process.
Proposals and any other information submitted in response to this RFP will not be returned.
Historically Underserved Businesses
TACHC attempts for Historically Underutilized Business (HUBs) to have the maximum opportunity to participate in the performance of TACHC contracts and subcontracts. Vendors shall make a good faith effort to take all necessary and reasonable steps to ensure that HUBs have the maximum opportunity to participate as subcontractors. Failure by a contractor or subcontractor to carry out this good faith effort shall constitute a breach of contract and, after notification of such breach by TACHC, may result in termination of the contract.
To be eligible under this program, HUB contractors and subcontractors must be certified as a HUB, Minority/Women Business Enterprise (M/WBE), or a Disadvantaged Business Enterprise (DBE) source by a recognized governmental program.
Any vendor identified as a HUB (as either a prime or subcontractor) shall submit a copy of its certification with its bid. TACHC reserves the right to verify any vendor’s HUB, M/WBE or DBE status prior to contract award.
Conflict of Interest
Vendors submitting proposals shall state if they have a conflict of interest by directly or indirectly working with TACHC, health centers in the State of Texas, and/or their principals.
Discussions may be conducted with vendors who submit proposals determined to be reasonably susceptible of being selected for award. Those vendors will be accorded fair and equal treatment with respect to any opportunity for discussion and revision of bids. Vendors may be required to submit additional data and/or clarify previously‐submitted information during the process of any negotiations. Revisions and supplements to bids may also be permitted after submission and before award for the purpose of obtaining best and final offers. TACHC reserves the right to negotiate the price and any other term with any, all, or none of the vendors. Any oral negotiations must be confirmed in writing prior to an award.
Requirements stated in this project will become part of the contract resulting from the bid unless the vendor requests a deviation. All requests for deviations from these requirements must be specifically defined by the vendor within the bid. If accepted, the deviation will become part of the contract. TACHC reserves the right to modify the requirements of this project.
Job Seekers: Help EWA by mentioning that you found this career opportunity on EWA’s website.
Employers: Looking to find the best talent in education reporting and communications? Post your employment opportunities with EWA.